General Info & Policies
Dairy Connection accepts check, money order, COD, Visa, MasterCard, American Express and Discover as payment methods. In the event your check is returned to us for any reason, you will be charged a $25.00 Returned Check Fee in addition to the original amount of the check.
Your account must be current to receive any further shipments.
If you are interested in establishing a Net 30 account with Dairy Connection, please request a credit application.
Unless otherwise stated on the invoice, all payments shall be made in US dollars within 30 days of invoice date. Overdue invoices are subject to a late charge of 1.5% per month or part thereof past due, but not to exceed the maximum legally allowable rate. Buyer shall pay all legal costs and expenses, including attorney’s fees, incurred by Dairy Connection Inc. in connection with its collection of Buyer’s account.
We encourage you to take advantage of our volume discount program. If your total purchase reaches a discount level (pre-tax and before shipping and handling cost), a discount will be applied to your purchase. If you are paying by credit card, the discount will be applied immediately. If you are paying via Net 30 terms, the discount applies only to orders paid on time (30 days). Volume discounts (effective 3/14/22) available to our customers are:
Orders greater than $300 = 5% off
Orders greater than $1000 = 10% off
Orders greater than $1750 = 15% off
Orders greater than $2500 = 20% off
If you are a distributor of cheese-making ingredients (for re-sale), please contact us to inquire about our distributor program and eligible discounts.
We do not have a minimum order size, except on certain special-order products.
We are not currently exporting/shipping to addresses outside of the U.S.
Sales Tax Exemption form
We now require a completed sales-tax exemption form to be on file before fulfillment of your order. Learn more about this policy and the accepted forms here.
Due to temperature sensitivity of most of our products, we ship all perishable orders to arrive within two to four days via Federal Express, UPS or Priority Mail, depending on current weather. We ship perishable product on Monday thru Wednesday only, to assure timely delivery before the weekend. Exceptions may be made in case of emergency with the approval of the client. All shipping charges are at your expense and close estimates can be given at the time of ordering. Rush orders may incur an additional charge. If extreme heat is present in the shipping and/or receiving region, priority shipping methods will be used or in some cases a shipment will not be sent until weather permits. Please consult our Shipping Method Guidelines page for more information on this topic.
Correct addresses minimize delays and additional costs in shipments. If there is a wrong address given, it is the customer’s responsibility to assume any additional shipping charges. The customer is also responsible for accepting the product if delivery is delayed due to unforeseen circumstances.
It is the responsibility of the customer to inspect and notify the delivery person and Dairy Connection Inc. of any damaged or mishandled product immediately. A claim should be issued immediately with the delivery company. Please document any issues and contact us at 608-242-9030 as soon as possible to report damage and assure that a proper claim is submitted. It is important to keep all shipping documents received.
Any personal information collected by Dairy Connection Inc. is used solely for the purpose of our business activities with you. We will not provide this information to any other party. We keep credit card information on file to facilitate future orders.
Product Quality Guarantee
If you are not satisfied with the quality of our product please contact us immediately. We are eager to work with you to resolve a quality concern. Dairy Connection Inc. takes no responsibility for damage or liability caused by use of our product in other products. We can only guarantee the quality of our products to the point which they leave our facility. It is up to you to assure that they are received and handled in a quality manner.
Dairy Connection Inc. takes no responsibility for quality issues arising from products sold and distributed that are in the original manufacturer’s packaging. Always use a safe and sanitary method of dispensing cultures and other ingredients. Cultures are packaged by the manufacturer such that the contents are intended to be used entirely. It is recommended to pour contents into measuring device and never insert anything into the package. Dairy Connection Inc. takes no responsibility for any quality issues when only a portion of the original packaged amount of product is used. It is the Buyer’s responsibility if the entire contents are not used in a single batch.
Due to the nature of our products, we are unable to accept returns of ingredients as we cannot resell these items because of risk of contamination and mishandling.